|My friend Elliott explained about the Equifax hack at an AARP meeting in Vermont recently. He's my IT friend for everything...|
Tell the IT people what happened (seriously, tell them everything)Finally, if you have to report something to your IT department please, please don’t cut down or amend your story. We want to know everything. Something small and insignificant can drastically change the troubleshooting steps we need to go through and even a small detail missed can reduce our efficiency and effectiveness.
We want to know literally everything you can remember before and after an event to build a better picture of what happened. (We will find it eventually and be annoyed you didn’t share!)
We’re on your side, and we’d love to have you on ours – we’re all in this together.